privacy policy

Effective Date: From date of trading

At SG Padel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, website, or mobile applications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and account login credentials.

  • Booking Information: Court reservations, event participation, and class sign-ups.

  • Payment Information: Processed securely through our trusted payment providers (we do not store full card details).

  • Usage Data: Information about how you use our website, app, and services, such as IP address, browser type, device details, and activity logs.

  • Cookies and Tracking Technologies: To enhance user experience, analyze traffic, and personalize content.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage bookings, memberships, and events.

  • Process payments and invoices.

  • Improve our services, website, and user experience.

  • Send important updates, confirmations, and promotional offers (with your consent).

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: For payment processing, booking systems, IT support, and marketing tools.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In case of merger, acquisition, or business restructuring.

4. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your data.

  • Withdraw consent for marketing communications.

  • Restrict or object to certain data processing activities.

To exercise your rights, please contact us at [Insert Contact Email].

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies

We use cookies and similar technologies to improve your browsing experience. You can adjust your cookie settings in your browser at any time.

8. Third-Party Links

Our website or app may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

SG Padel
Email: sales@sgpadel.co.uk
Phone: 01268 205 646
Address: SG Padel, Unit 6 Honywood Road Business Park, Honywood Road, Basildon, Essex, SS14 3HW